Supervisor’s Toolkit

The Supervisor's Toolkit: Nuts and Bolts of Facilities Supervision is a program designed and developed by APPA for the purpose of training and developing supervisors and managers in the facilities environment.

Supervisor’s Toolkit will be offered during the PCAPPA Annual Conference starting Saturday, September 29th. Four full days of training will leave your staff ready to manage your facilities and lead your staff.

Topics include:

  • Supervision basics and keys to success
  • Developing and understanding policies and procedures
  • Effective communication
  • People management and building relationships
  • Motivating employees and managing performance
  • Customer service
  • Leadership tools

More information on the Toolkit program can be found on APPA’s website.

Attendee Cancellation/Refund Policy

Cancellation notices must be received in writing by Event Producers via email: If notice is received by August 15, 2018, registration fees will be refunded minus a $100 administration fee. No refunds will be issued for cancellations received after August 15, 2018 or conference no-shows.

Refunds for payments made by credit card will be issued within five (5) business days of determining a refund is due. Note: Credit Cards are processed by Event Producers. "Event Registration" will appear on your credit card statement.

Substitution Policy

Substitutions are accepted. To process your substitution please email You will need to provide the registration confirmation number of the person you are substituting for as well as written approval from the original registrant. If your substitution request is not approved by the original registrant, you will have the option to pay or cancel your request. Event Producers will confirm all substitution requests.

Registration Fees

Institutional (Members/Non-Members)

Physical facilities professionals, administrative or supervisory personnel employed at member institutions or systems thereof.

Business Partners (Members/Non-Members)

Individuals, organizations, manufacturers, or suppliers of goods and services operating for profit and ascribing to the policies and purposes of PCAPPA and wishing to support the activities of PCAPPA. If you are already a confirmed exhibitor, register your booth staff here.

Payment Policy

Payment must be completed prior to the start of the event. The payment options are as follows: credit card or check. VISA, MasterCard, Discover, and American Express are accepted. When paying via check, please follow the guidelines below.

Make checks payable to: PCAPPA

Mail a copy of your invoice along with your payment to:
16773 Collections Center Drive
Chicago, IL 60693 US

If you'd like to pay for optional events with a second credit card, you must log back into your registration and apply the second payment to your record.